Thursday, March 5, 2009

How to find my login and password for VITA Certification site

Mary sent the following email to webmaster at
Dear Sir,

I hope you can help me. I took the VITA Certification tests, just completed the Intermediate level 2 nights ago and scored a 95. I did not get to print my certificate that night. I logged on tonite but forgot my password. I asked for a new password to be sent to me but I cannot locate it. It is possible that I had keyed in my e-mail address incorrectly when I signed up.

My name is Mary xxxxx xxxxxx(I may have set up my account as xxxxx xxxxx). My user ID is "xxxxxxx" and I thought my password was "xxxxx" but that did not work. Here are my e-mail addresses:

I did not get the new password I requested on any of these e-mail addresses. Please help me locate my certificate as I am volunteering at a mobile VITA location this coming Monday.


Mary xxxxx xxxxxx
Winston-Salem, NC


Mary, sorry to hear you are having troubles. I can sense the frustration you are having, but unfortunately the link and learn site is not under the control of the webmaster. It appears to be under the control of an entity at whose only email address I have is nobody (at) which is a send only address and as the messages say, will not read any emails sent to it. was put up because the webmaster was having the kinds of difficulties you and others are having when trying to volunteer!

Here are some ways to solve the problem:
a) find your local IRS office and contact the SPEC Relationship manager or the Territory manager and ask for help
b) call the IRS Toll-Free, Hours of Operation: Monday – Friday, 7:00 a.m. – 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time)
c) if you need help in locating the local IRS office, you may be able to get help from the search engine at
d) a final option is to fill in the registration form at as best as you can, and put your problem in the comment section. That information will get e-mailed to VITA headquarters and then forwarded to the appropriate Territory Manager.

Hope this helps! If there are any further questions, or if you find the answer, please add it to the comments at the end of the post. You do not need to provide an email address to post if you do not wish to do so.