Sunday, June 7, 2009

Joseph is finding it difficult to contact SPEC

To whom it may concern,

My name is Joseph xxxxx and I am currently a Junior at Yeshiva University in New York. I am an accounting major with experience in the accounting field, specifically tax returns. I am very interested in getting involved in VITA and becoming a volunteer but I am not exactly sure how to do so. I tried filling out the online form several times but I was never contacted.

Also, I am the president of the college's accounting society and I am very interested in planning either and event or a program with you. There are many students who would definitely be interested in getting involved and I was wondering if you could use any of there help. This could be a one day program to help you guys out in anything you need, or a long term program to become VITA volunteers.

Please get back to me as soon as you have a chance because I am extremely interested in getting involved.

Thank you.

All the best,

Joseph xxxxxx
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Answer from webmaster@vita-volunteers.org

Dear Joseph,

It is refreshing to see an enthusiastic volunteer willing to set up a VITA site, and following up when you are not getting a response.

According to the email and registration records, you made enquiries on 3/29/2009, 4/19/2009 and 4/23/2009 which was forwarded to VITA headquarters. Usually the vita-volunteers.org webmaster ignores such requests, leaving it to the national office to respond, but your determination to volunteer and your leadership qualities in wanting to start a new site is my personal opinion a good reason to respond publicly so that others with this question may also respond.

Vita-volunteers.org is run by a dedicated volunteer and site coordinator in the Santa Clara County, Ca which is close to San Francisco, and the purpose is to help volunteers in the local area sign up to volunteer. It was developed in conjunction with an enlightened Relationship manager who saw the value of getting online signups that could be directed by email immediately, since trying to find out how to volunteer was such a challenge.

However, soon many volunteers were signing up through the site, and the information directed to the Santa Clara County Relationship manager was not something that could be dealt with at the local level. Since the webmaster was a problem solver interested in helping out volunteers rather than deal with the bureaucracy, the practical solution was to direct those queries were directed to the VITA national office from which it was routed to the appropriate Territory Manager for action. It seemed a little silly to route it that way manually when the location of the volunteer was known, but contacting the National VITA office for the names of sites, site coordinators, Relationship managers and Territory resulted in the response that any queries should be directed to the National office.

A simple search on the web provided contact information on Territory Managers; since this information is supposed to be only for potential volunteers and coordinators who want to offer their services, but not to provide to individual taxpayers, I have extracted the names of the territory managers in New York State and presened them here for your reference in case you would like to contact them directly. If you are interested in the Territory Manager of a different state, please indicate by adding a comment to this posting. The contacts are as follows:
Albany Peter Stevens 518-427-4109 Peter.J.Stevens@irs.gov
Buffalo Peter Stevens 518-427-4109 Peter.J.Stevens@irs.gov
New York City Michael McCormick 212-436-1031 Michael.J.McCormick@irs.gov

The date of this information is not known, but there is also a listing of IRS offices in New York City which could be obtained through searching on the VITA Volunteers Custom Search Engine II on the website. As of April 17, 2009, here is the listing information.


CityStreet AddressDays/Hours of ServiceTelephone*
AlbanyClinton Ave. & N. Pearl St.
Albany, NY 12207

Monday - Friday 8:30 a.m. - 4:30 p.m.

Services Provided

(518) 427-4250
Binghamton49 Court St.
Binghamton, NY 13901

Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(607) 721-0338
Bronx

1200 Waters Place
Bronx, NY 10461

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(212) 436-1000
Brooklyn625 Fulton St.
Brooklyn, NY 11201

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(718) 488-2068
Buffalo130 South Elmwood Ave.
Buffalo, NY 14202

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(716) 961-5100
Elmira149 West Gray St.
Elmira, NY 14901

Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(607) 767-1012
Garden City107 Charles Lindbergh Blvd.
Garden City, NY 11530

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(516) 683-5169
Hauppauge1180 Veterans Memorial Hwy.
Hauppauge, NY 11788

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(631) 851-4726
JamestownE. 3rd St. & Prendergast Ave.,
Jamestown, NY 14701

Monday - Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 11:00 a.m. - 12:00 noon)

Services Provided

(716) 961-5100
Kingston153 Sawkill Rd.
Kingston, NY 12401

Monday - Thursday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(845) 339-5384
New Windsor300 Commerce Dr.
New Windsor, NY 12553

Monday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(845) 561-8990
New York (Harlem)55 W. 125th St.
New York, NY 10027

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(212) 436-1000
New York (Downtown)290 Broadway
New York, NY 10007

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(212) 436-1000
New York (Midtown)110 W. 44th St.
New York, NY 10036

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(212) 436-1000
Poughkeepsie191 Main St.
Poughkeepsie, NY 12601

Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch on Mondays 1:00 p.m. - 2:00 p.m.)

Services Provided

(845) 452-2220
Queensbury375 Bay Rd.
Queensbury, NY 12804

Monday - Friday 8:30 a.m. - 4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(518) 798-6047
Rego Park59-17 Junction Blvd., Rego Park, NY 11368

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(718) 760-6019
Riverhead518 E. Main St.
Riverhead, NY 11901

Monday - Friday 8:30 a.m.-4:30 p.m. (Closed for lunch 12:00 p.m. - 1:00 p.m.)

Services Provided

(631) 851-4726
Rochester255 E. Ave.
Rochester, NY 14604

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(585) 263-5840
Staten Island10 Richmond Ter.
Staten Island, NY 10301

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(212) 436-1000
Syracuse100 S. Clinton St.
Syracuse, NY 13261

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(315) 448-0807
Utica10 Broad St.
Utica, NY 13501

Monday - Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1:00 p.m. - 2:00 p.m.)

Services Provided

(315) 793-1952
West Nyack242 W. Nyack Rd.
West Nyack, NY 10994

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(845) 627-1487
White Plains210 E. Post Rd.
White Plains, NY 10601

Monday - Friday 8:30 a.m.-4:30 p.m.

Services Provided

(914) 684-7302



It is not clear where in the process of sending out emails there was a breakdown in communication, so the practical action to take is to call the appropriate offices to get the appropriate information. Please get back to the blog to document your results, even if there is no action, so I can try to find who else can provide the information.

If you would like to add your experiences to this blog, it may help other interested volunteers reduce the amount of frustration they feel at not being able to volunteer.

The information contained here was obtained through publicly available sources that came up through a search engine which has not been verified. The accuracy can and should be verified with the IRS, but it is provided as a starting point.

Best wishes,
Webmaster@Vita-volunteers.org