Wednesday, January 7, 2009

Problems logging in to LinkLearn website

Valerie sent the following message to the webmaster of

I received the following e-mail from your office:
Valerie xxxxx,

Your account has been created in the LMS.

Login: Kxxxxxx3
Password: Sxxxxxx

Please save this message.

I am still unable to log in. What do I need to do?

Valerie xxxxx

  1. Valerie, sorry to hear you are having troubles. I can sense the frustration you are having, but unfortunately the link and learn site is not under the control of the webmaster. was put up because the webmaster was having the kinds of difficulties you and others are having when trying to volunteer!
  2. However, just to check it out, I tried logging in with your login and password at 11:42 pm Pacific Time on Jan 7, 2009, and was successful.
  3. One thing to check would be to make sure that your web browser has javascript enables and has cookies enabled. That should be fairly easy to do.
  4. If you still cannot get it to work, here are some places to try getting help:

a) find your local IRS office and contact the SPEC Relationship manager or the Territory manager and ask for help
b) call the IRS Toll-Free, 1-800-829-1040 Hours of Operation: Monday – Friday, 7:00 a.m. – 10:00 p.m. your local time (Alaska & Hawaii follow Pacific Time)
c) if you need help in locating the local IRS office, you may be able to get help from the search engine at
d) a final option is to fill in the registration form at as best as you can, and put in the problems you are having in the comment section. That information will get e-mailed to VITA headquarters and then forwarded to the appropriate Territory Manager.

Hope this helps! If there are any further questions, or if you find the answer, please add it to the comments at the end of the post. You do not need to provide an email address to post if you do not wish to do so.

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