Thursday, January 1, 2009

question about the VITA online certification tests

Email from Angela..

I found this e-mail address at after having called the IRS and having had no luck finding an answer to this question. I'm a 2nd year VITA volunteer who passed the basic online test last year when I was an Americorps volunteer in Burlington, VT. This year I'm in North Carolina and would like to volunteer again. However, I can't sign in to retrieve the test results from last year because I forgot the login information. The program tells me to enter in my business e-mail address so as to reset my password, but that e-mail account no longer exists. What should I do, or whom should I contact?

Thank you for any help you can provide,
Angela xxxxx

  1. Congratulations on wanting to volunteer again. Your effort and enthusiasm is what makes it worthwhile maintaining the web.
  2. Yet, it seems almost impossible to find out information about what to do and who to contact with questions even from the IRS.
  3. The practical solution is to re-register again with your current email and new password and not worry about last year's results - which would keep track of your scores only, and not the test answers.
  4. If it is important to get access to your previous year's results, then it may be necessary to pursue this further. Some avenues to try include the Territory Manager in your area or the Relationship Manager.

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